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How to Change Your Medi-Cal Health Plan in 5 Easy Steps


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If you’re wondering “how do I change my Medi-Cal health plan,” you’re in the right place. Changing your Medi-Cal health plan can be necessary for a variety of reasons, whether it’s due to a change in your health care needs, moving to a new county, or simply seeking better service. Whatever your reason, the process is straightforward and designed to ensure you can access suitable healthcare coverage without hassle.

Medi-Cal serves as a cornerstone for low-income families, seniors, and individuals in California, offering comprehensive medical benefits that ensure no one is left without necessary healthcare services due to financial constraints. To change your plan, you typically need to check your eligibility, select a new plan, contact Health Care Options, report necessary changes, and confirm your new enrollment.

This brief guide will walk you through essential information about Medi-Cal, touching on eligibility criteria and the benefits you can expect. Changing your health plan doesn’t have to be complicated, and understanding these fundamentals will aid you in making an informed decision that best fits your healthcare needs.

Detailed steps to change your Medi-Cal health plan, including eligibility check, selecting a new plan, and contacting Health Care Options - how do i change my medi cal health plan infographic process-5-steps-informal

Step 1: Determine Your Eligibility for a Plan Change

When considering a change to your Medi-Cal health plan, the first step is to verify your eligibility for making such a change. Eligibility to switch your plan can depend on several factors, including your county of residence and specific circumstances that qualify as life events.

Check Your Current Eligibility

Medi-Cal coverage is primarily based on income and family size, but eligibility for changing your plan may also hinge on other factors such as changes in your life situation—like moving to a new county, a change in your family composition, or a significant shift in your income.

Understand the Special Enrollment Periods

Normally, you can change your Medi-Cal plan during the annual open enrollment period. However, if you experience a qualifying life event (such as marriage, birth of a child, or loss of other health coverage), you may be eligible to change your plan outside of this period through a Special Enrollment Period.

Consider Your County of Residence

Your options for Medi-Cal plans can vary significantly depending on the county in which you reside. Each county in California may offer different Medi-Cal managed care plans. For example, larger counties like Los Angeles or San Francisco might offer several plan options, whereas smaller counties might have fewer choices.

Research Local Plans: It’s crucial to research the Medi-Cal plans available in your county. You can find this information on the Medi-Cal Managed Care Health Plan Directory. This directory provides detailed information about the health plans available in each county, helping you compare your options based on factors like covered services, provider networks, and customer service ratings.

By understanding these aspects, you can better navigate the process of changing your Medi-Cal plan. The right plan can significantly impact your access to necessary healthcare services and overall satisfaction with your coverage. Once you’ve confirmed your eligibility and explored your options, you’ll be ready to move on to the next step: selecting a new Medi-Cal plan that better suits your needs.

Step 2: Research and Select a New Medi-Cal Plan

When it comes to selecting a new Medi-Cal plan, it’s crucial to focus on health equity, quality, access, accountability, and transparency. This step ensures that you choose a plan that not only meets your health needs but also upholds high standards of care and service.

Consider Health Equity and Quality

Health equity ensures that all individuals have fair access to healthcare regardless of their background or situation. Check if the plan provides comprehensive services that cater to diverse populations, including those with special healthcare needs.

Quality is about the standard of care you can expect. Look for plans with positive ratings in patient satisfaction and preventive care. These are good indicators of how well the plan manages patient health overall.

Assess Plan Accessibility

Accessibility involves how easy it is to get care when you need it. This means looking at:
The number of providers in the plan’s network.
Geographic coverage—especially important if you travel often or live in a rural area.
Availability of specialists if you have specific health conditions.

Check for Accountability and Transparency

A reliable plan should have clear procedures for filing grievances and appealing decisions. Transparency about costs, covered services, and the limitations of the plan is also vital. It ensures there are no surprises when you need care.

Explore Options on Covered California

Covered California is a valuable resource for comparing different Medi-Cal plans. It provides detailed information on each plan’s benefits, premiums, and out-of-pocket costs. Visit the Covered California website to compare plans available in your county.

Consider Additional Benefits

Some Medi-Cal plans offer extra benefits like dental insurance or vision care. Companies like Kaiser Permanente and Blue Shield of California are known for providing comprehensive packages that might include these additional benefits. Reviewing these options can be crucial if these services are important for your health and wellness.

By thoroughly researching and comparing these factors, you can select a Medi-Cal plan that offers the best balance of coverage, quality, and cost-efficiency. This careful selection process helps ensure that your new plan will effectively meet your healthcare needs and expectations.

Now, with a better understanding of what to look for in a Medi-Cal plan, you’re ready to move on to Step 3: Contact Health Care Options to initiate the change.

Step 3: Contact Health Care Options

Once you have decided on a new Medi-Cal plan, the next step is to contact Health Care Options to set the change in motion. Here’s how you can easily do that:

Make the Call

  • Phone Number: To start the plan change process, call Health Care Options at 1-800-430-4263. If you are hearing impaired, use the TTY number 1-800-430-7077 or dial 711 for the Telecommunications Relay Service.
  • Business Hours: You can reach them from 8:00 a.m. to 6:00 p.m., Monday through Friday. These hours are designed to accommodate most schedules, allowing you to call at a time that suits you.

Discuss Your Needs

  • When you call, be ready to discuss your current health plan and why you want to change. If you have special health care needs or are already enrolled in Medicare, mention these details. They can affect how your plan change is processed and what options are available to you.

Request for Expedited Disenrollment

  • If you need to leave your current plan quickly, perhaps due to urgent health needs or poor service, ask about expedited disenrollment. This process is faster than the usual disenrollment procedure and is particularly beneficial for:
  • Children under foster care or adoption assistance programs.
  • Members with special health care needs.
  • Individuals enrolled in Medicare or other specific health plans.

What Happens Next?

  • After your call, Health Care Options will process your request. This may take up to 30 days. During this period, they will check your eligibility for the new plan and handle the necessary administrative tasks to register you with your new Medi-Cal provider.

Changing your health plan is a significant decision that impacts your access to healthcare services and providers. Make sure to communicate clearly and provide all necessary information during your call to Health Care Options. This will help streamline the process and ensure that your health care needs continue to be met without interruption.

Now that you have initiated the change with Health Care Options, the next step is to report any necessary changes to Medi-Cal. This includes updates to your address, family size, or income, which could affect your eligibility or the type of coverage you receive.

Step 4: Report Necessary Changes to Medi-Cal

When your life circumstances change, it’s crucial to update your Medi-Cal information promptly. Changes such as a new address, a change in family size, or a variation in your income can influence your eligibility and the details of your coverage. Here’s how to manage these updates efficiently:

Change in Address

If you move, it’s essential to report your new address to Medi-Cal as soon as possible. This ensures that all correspondence and important notices reach you without delay.

Change in Family Size

Changes in family size, including marriage, divorce, childbirth, adoption, or death, must be reported. These changes can affect your coverage needs and the amount of assistance you qualify for.

Change in Income

An increase or decrease in your income is crucial to report because it might alter the level of benefits you receive. For instance, a higher income might reduce the amount of subsidy you’re eligible for, while a lower income might qualify you for additional benefits.

Reporting to Covered California

If you’re also enrolled in health coverage through Covered California, remember to report these changes to them as well. This ensures that any financial aid for which you’re eligible is correctly calculated.

Local County Office

All changes should be reported to your local county office. They handle your Medi-Cal records and can update your information in the system. Reporting promptly helps avoid any interruptions or errors in your coverage.

Reporting Deadlines

  • For Medi-Cal recipients: Changes must be reported within 10 days of the occurrence.
  • For Covered California participants: You have 30 days to report changes.

Reporting these changes is straightforward:
1. By Phone: Call your local county office or the Medi-Cal helpline. This method allows for immediate submission and confirmation.
2. Online: Use the online portals provided by Medi-Cal or Covered California to update your information conveniently.
3. In Person: Visit your local county office where a representative can help you process the changes.

It’s important to keep all your information up-to-date to ensure that your Medi-Cal coverage meets your current needs and complies with legal requirements. After reporting the necessary changes, the next step is to confirm your new Medi-Cal plan enrollment, which is crucial for continuous coverage.

Continuing to the next step ensures that your adjustments are reflected in your Medi-Cal plan without any disruption to your medical services.

Step 5: Confirm Your New Medi-Cal Plan Enrollment

Once you’ve chosen and applied for your new Medi-Cal plan, confirming your enrollment is the final crucial step. This ensures that all changes are processed correctly and your coverage starts without any hitches.

Check Your Enrollment Status

After submitting your request to change your Medi-Cal plan, you will receive a confirmation notice from Health Care Options. However, if you haven’t received this confirmation within a reasonable time frame, it’s important to proactively check the status of your enrollment.

How to Check:
1. Call Health Care Options: Use the toll-free number provided, 1-800-430-4263 (TTY users can dial 1-800-430-7077 or 711). These lines are open from 8:00 a.m. to 6:00 p.m., Monday through Friday.
2. Online Inquiry: If available, you can also check your status online through the Health Care Options portal. This method is efficient and can be done at any time.

Contact Health Care Options for Assistance

If there are any issues or delays in your enrollment confirmation, contacting Health Care Options directly is the best step. They can provide specific information about the status of your application and help resolve any problems.

  • For Immediate Concerns: If you need an expedited process due to urgent medical needs, mention this during your call. Health Care Options can prioritize your enrollment based on the critical nature of your situation.

Receive and Review Your New Membership Details

Once your enrollment is confirmed, you will receive a new Medi-Cal membership card and an information packet from your new health plan provider. It is crucial to:
Review all the details to ensure they are correct.
Understand your new plan’s benefits and coverage limits.
Note down the contact information for your new health plan’s customer service for future reference.

Keep Documentation Secure

Finally, make sure to safely store all documentation related to your Medi-Cal plan change. This includes confirmation letters, your new health plan card, and any correspondence. Having these documents readily available will be helpful for any future needs or if you need to verify your coverage details.

By following these steps, you can smoothly transition to your new Medi-Cal plan and continue accessing the healthcare services you need without interruption. Staying informed and proactive about your health insurance coverage is key to managing your health effectively.

Frequently Asked Questions about Changing Your Medi-Cal Plan

Can I change my Medi-Cal plan?

Yes, you can change your Medi-Cal plan. If the options available in your county don’t meet your needs, or if your circumstances change, you can switch to another plan at any time. To make a change, simply contact Medi-Cal Managed Care Health Care Options at 1-800-430-4263. You can also complete a Medi-Cal Choice Form available from the Health Care Options website by selecting your county and accessing the “Choice enrollment forms.”

Do I have to choose a plan with Medi-Cal?

While Medi-Cal provides several plan options depending on your county of residence, choosing a specific plan is necessary to ensure your healthcare needs are met. Each plan has different network doctors and services, so selecting one that aligns with your healthcare requirements and preferences is crucial.

What is changing with Medi-Cal in 2024?

In 2024, Medi-Cal is focusing on increasing health equity and improving access to quality healthcare. These changes aim to provide greater transparency and accountability in the services offered. It’s important to stay updated through official Medi-Cal communications or the Medi-Cal Managed Care Health Plan Directory to understand how these changes might affect your coverage and care options.

If you have further questions or need assistance with changing your plan, contacting the Medi-Cal Member Helpline at 1-800-541-5555 can provide you with the necessary support and information.


At OC Elder Law, we understand that navigating the complexities of Medi-Cal can be daunting, especially when it comes to changing your health plan. Our goal is to simplify this process for you, ensuring that your family’s harmony is preserved and that you receive the comprehensive legal services you need.

Preserving Family Harmony: Changes in health plans can be stressful, not just for the individual but for the entire family. Our experienced attorneys are here to guide you through every step, ensuring that these transitions are as smooth as possible. We take pride in helping families maintain peace and stability during such changes.

Comprehensive Legal Services: Whether you’re looking to change your Medi-Cal plan or need assistance with other aspects of elder law, such as estate planning, asset protection, or conservatorships, our team is well-equipped to provide expert guidance. Our services are designed to protect your rights and ensure that you are fully informed about your options.

We encourage you to explore our Medi-Cal planning services to understand how we can assist you further. Changing your Medi-Cal plan doesn’t have to be complicated — let us help you navigate this process with ease and confidence.

If you have any questions about changing your Medi-Cal plan or any other legal needs, don’t hesitate to reach out. Our commitment is to provide you with the support and expertise you need to make informed decisions about your healthcare and legal affairs.